Terms and Conditions of Use ("Terms") Last updated: 08/31/2024 Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the coaching services (the "Service") of Suzye Sheffield Coaching, Creative Alchemy LLC, and/or the http://www.suzye.com website. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. You accept our Terms by: a) continuing to use our programs and services b) paying for our programs and services as advertised  Purchases If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, name, email address, payment information. Creative Alchemy LLC and Suzye Sheffield Coaching will not share or sell this information.  We value your privacy and will keep your information as safe as is within our control. We utilize Stripe and only information necessary for the completion of the transaction is shared with them. Payment Suzye Sheffield Coaching provides multiple payment options.  By agreeing to these terms of service, you are agreeing to fulfill all monetary obligation for services purchased.  Payment is made in advance of service, or by written agreement of a payment plan. A 2% interest fee is charged on all outstanding balances over 30 days. Interest will continue to accrue until all outstanding balances have been paid. If a collection agency or attorney is used to collect outstanding balances over 90 days, any fees incurred will be passed onto the client (to the extent allowed by law). Due to the nature of Personal, Transformational Coaching, Creative Alchemy LLC and Suzye Sheffield Coaching has a strict, no refunds policy. Transformation happens and commitment to your goals is enhanced when there is an equal exchange of energy. Therefore, making an investment in yourself is making an investment in your success.  Services The services ("Coaching" or "Tele-coaching") to be provided by Creative Alchemy LLC and Suzye Sheffield Coaching ("Coach") to you, the ("Client") are designed jointly with the Client.  Coaching is not advice, therapy, medical assistance or counseling.  It may address specific personal projects, business successes, or general conditions in the Client's life or profession. Rescheduling/Late Attendance Coaching Sessions are scheduled by mutual agreement of  the Coach and Client. Time is of great value, therefore, 24 hours notice is required to reschedule coaching sessions. All sessions that are cancelled with less than 24 hours notice will be forfeited except in cases of dire emergency. Arriving late to a coaching session will result in a shorter coaching session, so please be on time. Confidentiality The Coach promises the Client that all confidential information provided by the Client to the Coach will be kept strictly confidential, and will only be disclosed with the Client’s consent, or as required by law, regulatory body or coaching industry requirements. Coaching Relationship Throughout the coaching relationship, the Coach will engage in direct and personal conversations. The Coach seeks to be honest and straightforward in asking questions and making requests. The Client understands that the power of the coaching relationship remains with the Client, and the Client agrees to commit to a powerful coaching relationship. If the Client believes the coaching is not working as desired, the Client will communicate that belief and take action to return the power to the coaching relationship. Content As part of your Coaching Package ("product"), you may be given documentation and resources to assist you on your journey. No part of these materials may be reproduced or distributed in any form or by any means. Duplicating, sharing, or uploading product files to sharing sites is considered stealing. All content provided to you is protected by copyright and other intellectual property laws. Creative Alchemy LLC, Suzye Sheffield Coaching and it's programs have been created and provided solely for your personal, noncommercial use. You may not use the content, workbooks or the materials available from Creative Alchemy LLC or Suzye Sheffield Coaching in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized by the owner of the materials, Creative Alchemy LLC (“Suzye Sheffield”), you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from Creative Alchemy LLC and/or Suzye Sheffield Coaching. You may download and/or print one copy of individual pages of your program materials for your personal, noncommercial use, provided that you keep intact all copyright and other proprietary notices. Please note that much of Suzye Sheffield Coaching is based on personal experience and anecdotal evidence. Although Suzye Sheffield makes every reasonable attempt to achieve complete accuracy and transparency of the content shared in her programs, she assumes no responsibility for errors or omissions. You should use this information as you see fit and at your own risk. Links To Other Web Sites Our Service may contain links to third­ party websites or services that are not owned or controlled by Creative Alchemy LLC or Suzye Sheffield. Creative Alchemy LLC and Suzye Sheffield Coaching has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Creative Alchemy LLC and Suzye Sheffield shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. Within some parts of http://www.suzye.com there may be links to companies for which we are proud affiliates. This means that if you buy a product or service from one of these companies, we may receive a small commission. We only recommend products and services we trust and have used ourselves, or for products and services in which we have great faith.  Ultimately, it is your choice to engage with these products and/or services. Changes We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide adequate notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Contact Us If you have any questions about these Terms, please contact us.   Dispute Resolution The Coach and Client agree to resolve conflict and concerns quickly and effectively.  Any dispute between parties, will engage the following dispute resolution procedure: (a) The complainant will communicate, in writing, the nature of the dispute, including the requested outcome desired by the complainant and the action the complainant thinks will settle the dispute.  The parties agree to meet in good faith to seek to resolve the dispute by mutual agreement. (b) If the parties are unable to resolve the dispute, any party may refer the matter to a mediator. If the parties cannot agree on who the mediator should be, the complainant will choose a mediator from the Mediator's Directory of the Mississippi Bar Association, from among those who are in good standing and who reside in Lee county, Mississippi.  The mediator will decide the time and place for mediation. The parties must attend the mediation recommended by the mediator, in good faith, to seek to resolve the dispute through mediation or other alternative dispute resolution processes. Any attempts made by the parties to resolve a dispute pursuant to this clause shall be without prejudice to any other rights or entitlements of the parties under these Terms, by law or in equity.  Disclaimer: You acknowledge that Creative Alchemy LLC and Suzye Sheffield Coaching and it's staff are not psychologists, psychiatrists, or otherwise medically trained and are therefore not medically qualified to assess your physical or mental condition. If you are in any doubt, please seek expert medical advice before using my Services. Professional coaching is not counseling, psychotherapy or psychoanalysis. Professional coaching does not deal with the diagnosis or treatment of emotional problems.  Creative Alchemy LLC and Suzye Sheffield Coaching does not guarantee or warrant any specific result or benefit to you from the coaching. Since professional coaching does not constitute medical consultation or treatment, health insurance will generally not apply. Finally, please be smart and use common sense around your coaching and advice in any material provided. This material is not a guarantee of success or monetary gain, nor is it here to replace any other professional information you have received, whether legal, medical or other professional advice. This information is here to support you, inspire you and help you achieve YOUR life goals and dreams. Enjoy the content and recommend Suzye Sheffield Coaching and http://www.suzye.com to others if you think it is of value. We greatly appreciate you. | Privacy Policy PLEASE READ CAREFULLY What information does Creative Alchemy LLC collect from our users and how do we collect it? Creative Alchemy LLC and Suzye Sheffield Coaching, “Creative Alchemy LLC” only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our free newsletters or have purchased one of our products. Creative Alchemy LLC collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration to receive our free newsletters and name, postal address, and credit card information when purchasing our products. All of this information is provided to us by you. How do we use this information? This information is used for internal marketing purposes only. Creative Alchemy LLC does not sell, exchange, or release your personal information (name, e-mail address, mailing address, credit data, etc.) Your information is not shared with any other third party or company outside of billing and shipping purposes. What are cookies and how do we use them? Cookies help track a person’s “session” while online. By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. We will only use cookies to view information on your hard drive that was put there by a cookie from this Site. The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits. How do we store your information? Your information is stored at the list server that delivers Creative Alchemy LLC newsletters. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive Creative Alchemy LLC’s newsletters. All of the newsletters that are sent to you by Creative Alchemy LLC include an unsubscribe link in them. You can remove yourself at any time from our newsletters by clicking on the unsubscribe link. You can also contact us at [email protected]. to change your information at any time. Disclaimer This policy may be changed at any time at Creative Alchemy LLC’s discretion. If we should update this policy, we will post the updates to this page on our Website. This policy was revised August 31, 2024. If you have any questions or concerns regarding our privacy policy please direct them to [email protected].